Bundesvan Testimonials

WHAT A FEW OF OUR CUSTOMERS HAVE SAID......  

We bought our Hymer B544SL from Bundesvan after hearing so many good things about them. For us reputation and quality were as important as price, and Bundesvan didn't disappoint. From our initial enquiry to the moment we collected our Motorhome we were impressed with their knowledge and service. We simply cannot recommend them highly enough! 10/10.

           Steve and Julie

 

We used Bundesvan to import our Hymer S800 in July.  We'd been looking for this particular model for around 12 months and enlisted their help to source one.  Using mobile.de we found one in France and Bob and Sue started the necessary enquiries with the dealer regarding condition and documentation.  As the dealer was rather slow in providing this information, we decided to do a quick tour to France and making a visit to to the dealership to view the van.  On inspection it was clearly not the one for us as it certainly hadn't been someone's "pride and joy".  Bob told us that another had just come up for sale in Germany but, being around 1,000kms away, it would take us a couple of days to get there, so he liaised with the dealer and booked us an appointment to view it 2 days later.  I'm pleased to say this one was perfect.  Bundesvan negotiated a price for us and, to cut a long story short, they collected our new van from Germany, did the necessary conformity and DVLA work, delivered it to our house and took our old one away in part exchange.  A truly seamless service and we would have no hesitation in recommending them!

Anthony and Kim Howlett

                                                                                                                         

Thank you so very much for everything you have done, you are truly professional and go the extra mile for your customers.  There are few people like you in the motorhome business and we have no hesitation in recommending you to everyone.                                                                                                                 Michael and Denise Christie

Thank you Bob and Sue for making the whole process of buying a motorhome from abroad so easy.  Your patience and expertise were invaluable to us as this was our first motothome purchase ever!  We LOVE our Hymer and are busy planning our first tour!                                                                                                         Eric and Rose, Ipswich

                                                         

Sue and Bob, thank you for your help, patience and professionalism in selling our Hymer B690.  We actually enjoyed working with you and look forward to perhaps doing so again. Meantime, thank you once again and best wishes  

                        John and Maggie Lawless, Hampshire

 

We both wanted to convey our thanks for the great work you do. You really went above and beyond for us. Picking me up in Birmingham New Street at rush hour to the mad dash back to the other wee station (who's name I can't remember just now!) just in time for me to get back up to Inverness. The attention to detail you gave while showing us round and pointing out the various workings and nooks and crannies of what is a really gorgeous van. Arranging for our habitation check and having the additional gas-it bottle installed all at short notice. We got the impression nothing would be too much trouble and that if an issue cropped up we could depend on an easy resolving of it. Thankfully the van seems to be a good one and hopefully we'll never have to call on you for anything like that! 

We would thoroughly recommend anyone consider buying from you to go for it for a hassle free quality service from some genuine motorhomers themselves.  

Thanks again, Iain and Florence Brown                                    

 

Thank you for buying the Hymer. Bill and I found you both very friendly, approachable and willing to help make our transition as easy as possible. We are very pleased with our new-to-us van, and will have no hesitation in coming back to you when the time to change comes again, and in recommending you to anyone looking to buy or sell the type of motorhomes you deal in.                                                                                                                                                                                                                         Pauline and Bill Ford                                       

Just wanted to send you some feedback on the service we received from you.  We were really impressed with the high level of support we received when purchasing our Hymer B514 Star Edition; there was no pressure to buy which for us made the whole process easier and more pleasurable. As and when we are in the market for another model we will not hesitate to come to you first. Our motorhome is absolutely incredible and we love it more each and every day!

Will and Patsy Reiber                                         

                                                                                                                       

 

“Bob and Sue,

We would both like to thank you for exemplary customer service whilst buying our B654 Hymer. Everything about the purchase was clear simple and completely upfront. You answered questions in full detail and showed us the paperwork to back it all up, (so unlike our previous experiences elsewhere).
The van is a joy. Your service went above and beyond when I e-mailed you with a couple of teething problems on a bank holiday and you rang back immediately and resolved both issues over the phone. All in all fantastic service and highly recommended.”                                                                                        

                                                                                                                          Ros and Chris Linssner

       

                              

"Bundesvan managed to sell my van for me, at a price I was agreeable with, keeping me informed as to what was happening and making swift and prompt payment of funds when it was sold. Kindest regards for excellent service from the both of you. I will not hesitate to pick up the phone if I ever wish to sell my Hymer s740."

John Graham

                                                                                              

                    

"Your extremely professional and efficient service has ensured that we now own a Hymer that ticks all of our boxes.  We are especially appreciative of your unstinting efforts to provide an absolutely bespoke service to obtain the van that meets our specifications so precisely.  The final icing on the cake was to have it delivered to our door, completing a hassle-free process."

                                                                                                          Paul and Philippa B. Tiverton, Devon

           

 

"We have just bought our second Hymer from Bundesvan and are as delighted with it as we were with our first.  Bob and Sue are knowledgeable, thorough,  professional and totally trustworthy, and really do go the extra mile for their customers (quite literally in our case).  In our opinion, the service they provide is second to none and we have no hesitation in recommending them wholeheartedly."

John and Catherine Kenny, Loose, Kent

                                                                                                       

 

"We no longer think of them as Bob and Sue but as Mr and Mrs Wonderful as they were so helpful and patient to ensure the smooth purchase of our used Hymer. We had been let down very badly by dealers in our previous attempts to buy a Hymer and were somewhat disillusioned to say the least. 

From the first contact with Sue we had great confidence that this was going to be THE one. It certainly ticked all the boxes. We wanted to put a deposit down but Sue insisted that was not the way they worked- the van would be there for us whenever we could arrange our visit. Such “gentleman’s agreements” are rare in this cut and thrust world!

We decided that train travel would be our best option for our journey from Cornwall and Sue proposed to collect us at the station. Instead of going to the nearer station at Stratford on Avon, Sue suggested we get off at Cheltenham Spa as this would be more convenient for us, even though this added about an hour’s extra driving in rush hour to collect us. When we met, she said there was no pressure to buy and she would take us back to Cheltenham should we decide it was not the van we wanted.

However, Sue and Bob showed us round the Hymer and explained everything very thoroughly, pointing out the very few minor defects and we went for a test drive. It was exactly what we had hoped for. It looked like new and we could really appreciate the beauty of German design. This was THE one! After sorting out the financial side of things and arranging insurance etc, we said we would like to spend our first night nearby in case we had any queries. Sue promptly phoned a local pub to arrange to us to have dinner and stay in the car park overnight. She thought we might have difficulty finding it on small roads in the dark so they led the way in their car. Once there, they joined us in a glass to toast our “Blue”(see pic) and we toasted Mr and Mrs Wonderful. They certainly went way beyond the call of duty to ensure complete customer satisfaction and we totally recommend Bundesvan for buying a motorhome. Thanks a million."

                                                                                           John and Cheryl M., Boscastle, Cornwall

                             

                      

"We cannot praise Bob and Sue from Bundesvan enough for the 'above and beyond' service they provided us with when we recently purchased our beloved Carthago from Germany. Without them we would not have been confident enough to source, inspect and import our motorhome, especially with us being complete newbies to the motorhome scene! We had a few hiccups along the way which meant that they had to wait for us to proceed due to personal issues with the sale of house but they did not give up hope with us!

When we were finally able to commit to buying our motorhome they proved to be invaluable. Although we were buying a new motorhome which ordinarily would not require a prior inspection before collection when Bob and sue arrived at the dealer in Germany to collect our motorhome they spotted a couple of serious problems which they weren't happy with and they advised us not to accept it. However, every cloud has a silver lining and as a result they negotiated us a more favourable deal for a higher specification motorhome with added extras at no additional cost. We would not have had a clue if this had been us!

There are many other things that Bob and Sue did for us which are too numerous to mention and we cannot thank them enough. We wouldn’t hesitate to recommend them to anybody looking for their first or next motorhome. We are now enjoying our motorhome and look forward to many happy memories all thanks to Bob and Sue."

David and Jackie K and Willow the dog

                                                                                                

                 

"Dear Bob and Sue,

It’s never too late to say Thank You.  Liz and I would like to thank you both for your help and support with our recent purchase of a new van and the sale of our old one.You were both very friendly and knowledgeable which we found helpful and reassuring. Your advice in both transactions was extremely helpful.It took us a long time to find a layout that we liked, and we are really pleased with our B534.

As you know, this is the second time that we have purchased a Hymer through Bundesvan, we came back because we had had such a good experience working with Nick. and we have had the same great service from the “new” Bundesvan.  I don’t expect to change our van for a while, we tend to hang on to our vans, but if we do, we will coming to see Bundesvan again. 

We will definitely be passing on our good experience to our friends in the Hymer Club International." 

                                                                       Michael and Elizabeth B

               

 

"Thanks again, I couldn't have done this without you! (And you can quote me on that!) I'm more than happy with your brilliant service" smiley 

Jane S.